退款政策
- 如果你對產品有任何不滿意而需要更換，你必須根據我們的更換政策而提出要求。否則有關產品會被當作為沒有任何質量或規格問題，這更換政策是你唯一就任何因產品質量或規格而引起的一切損害、損失責任及賠償的補償。
- 任何非依照此規定之方式作出的更換要求將被視為無效。我們保留酌情權以拒絕任何無效的更換要求。若因此導致任何爭端，我們擁有最終決定權。
- 您必須於簽收產品當日計起七天內向我們提出更換要求，及必須符合以下條件：
- 所有退回之貨品必須未經開啟或使用;
- 所有零件、附件、使用手冊、保用証(未填寫)，贈品及優惠換購之禮品必須完整無缺並隨貨品一同退還;
- 出示原來的發票及用來購物的信用咭;
- 否則本公司將有權拒絕有關的更換。若您未能齊備及退回所需文件或貨品，本公司有權拒絕您的申請。
- 需更換之產品必須沒有損壞、花殘及曾經被水及/或其他物質浸濕及/或破壞之現象。
- 您只限更換相同型號及顏色的貨品。
- 七天購物保障不適用於個人護理產品、耳機及個別指定產品。
- 七天購物保障不適用於顧客在網上已登記保養之產品。
- 七天購物保障不適用於曾被維修之產品。
- 在更換產品時，您必須出示正本購買單據，並交到FLTL指定地點更換。
- 產品的保養及保證由FLTL負責。產品的保養細則根據FLTL的政策而定。
- 我們有權(惟並無義務)按其絕對酌情決定對本條款及條件及任何資料，進行檢討修改、編輯或以任何其他方式作出變更，毋需另行通知。
- 如有任何爭議，我們保留最終決定權。
If you are dissatisfied with the product in any way and need to be replaced, you must request it in accordance with our replacement policy. Otherwise, the relevant product will be deemed to have no quality or specification problems, and this replacement policy is your only compensation for all damages, losses, and compensation arising from any product quality or specification.
Any replacement request made in a manner not in accordance with this provision will be void. We reserve the right to reject any invalid replacement request at our discretion. In the event of any disputes arising from this, our decision shall be final.
You must submit a replacement request to us within seven days from the date of receipt of the product, and must meet the following conditions:
All returned items must be unopened or used;
All parts, accessories, user manuals, warranty certificates (unfilled), gifts and gifts redeemed by discounts must be complete and returned together with the goods;
Present the original invoice and the credit card used for the purchase;
Otherwise, the company will have the right to refuse the relevant replacement. If you fail to complete and return the required documents or goods, the company reserves the right to reject your application.
Products to be replaced must be free of damage, debris, and any signs of being soaked and/or damaged by water and/or other substances.
You can only exchange items of the same model and color.
The seven-day shopping protection is not applicable to personal care products, earphones and individual designated products.
The 7-day shopping protection is not applicable to products that customers have registered for warranty online.
The seven-day shopping protection does not apply to products that have been repaired.
When replacing the product, you must present the original purchase receipt and deliver it to the FLTL designated location for replacement.
Product maintenance and warranty is the responsibility of FLTL. Product care details are subject to FLTL's policy.
We have the right (but not the obligation) to review, modify, edit or make changes in any other way to these terms and conditions and any information in our absolute discretion without prior notice.
In case of any disputes, we reserve the right of final decision.